OPNIQ Return and Exchange Policy
We want you to feel safe and satisfied with every OPNIQ experience. Due to the special nature of our products, we maintain strict hygiene standards and offer fair and transparent return solutions for defective or damaged items.
1. Return and Exchange Conditions
To request a return or exchange, the following conditions must be met:
The product is unused, unworn, and in the sealed original packaging.
A return request must be submitted within 30 days of delivery.
The item is defective, not functioning properly, or was damaged during transport.
For hygiene and safety reasons, used products can only be returned if the defect is proven.
Note: OPNIQ reserves the right to refuse returns that do not meet our criteria.
2. Return and Exchange Process
Submit a request
Contact us at kontakt@lxqee.com with the subject: “Return Request – Order Number [Your Order Number]”.
Submit required documents (see Section 3 below)
Approval and Instructions
After approval, you will receive a return address and instructions for returning the product.
Product Inspection
Upon receipt, we will inspect the product to confirm eligibility.
Refund or Exchange Processed
Refunds will be processed through your original payment method.
Exchange items will be shipped after the return is confirmed.
3. Required Documents and Evidence
For a smooth processing of your return or exchange, we need the following documents:
Order number
Clear photos or videos showing the defect/damage
Proof of purchase (order confirmation email or screenshot)
Brief description of the issue
4. Deadlines for Returns and Exchanges
The return request must be submitted within 30 days of receiving your order.
After approval, the return must be shipped within 7 days.
Exchange items will be processed within 3–5 business days after receiving the return.
5. Refund Method and Timelines
Refunds will be processed exclusively through the original payment method.
Please allow 5–10 business days after approval of the refund for the amount to be credited to your account.
If your bank or provider takes longer, please contact them directly before reaching out to us again.
Need help?
Our customer service is happy to assist you.
Email: kontakt@lxqee.com
We respond within 24–48 business hours.
